Terms & Conditions

By using Synafex, you agree to these Terms & Conditions. Accessing or using our platform in any manner constitutes your legal agreement to be bound by these terms. If you do not agree, you must immediately cease all access and use of our platform.

Synafex provides AI-powered communication, automation, workflows, analytics, and messaging integrations. We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice, to maintain platform health and implement updates.

Users must provide accurate, complete, and current information when creating an account. You are responsible for keeping your login credentials secure and are fully responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.

Do not use Synafex for unlawful, abusive, fraudulent, or spam activities, or in violation of third-party platform rules. You agree to adhere to all applicable local, national, and international laws, including spam laws (e.g., CAN-SPAM Act) and data protection regulations (e.g., GDPR, CCPA).

AI-generated responses are automated outputs and should be reviewed before being relied upon for critical decisions. While we strive to maintain high accuracy and quality, Synafex does not guarantee the correctness or appropriateness of responses generated by artificial intelligence.

Integrations with Meta services and other providers are subject to their own policies and availability. We are not liable for any changes, API deprecations, or service disruptions caused by these third-party platforms.

Paid subscriptions, renewals, upgrades, and refunds are subject to the selected plan and commercial agreement. Subscription fees are billed in advance on a recurring cycle. Late payments may result in the suspension of your workspace or restriction of service features.

All software, branding, and documentation remain the property of Synafex unless otherwise agreed. You are granted a limited license to use the platform during your subscription term, but you acquire no ownership rights in our technology or brand.

Use of the platform is also governed by the Synafex Privacy Policy. Please review our Privacy Policy to understand how we collect, handle, and safeguard your workspace data and communications.

Service interruptions may occur because of maintenance, updates, or events outside reasonable control. We aim for high availability but do not warrant uninterrupted uptime. We will perform planned updates during off-peak hours whenever possible.

Accounts may be suspended or terminated for policy violations or illegal activity. Suspended workspaces will lose access to messaging channels and database records.

Synafex is not responsible for indirect or consequential damages to the maximum extent permitted by law. This includes, but is not limited to, loss of profits, data, client blocks, business interruption, or system down-times resulting from the use of our services.

These Terms may be updated from time to time. Continued use means acceptance of updated Terms. We will notify you of material changes either via email or through dashboard notifications.

Questions regarding these Terms may be submitted through the official Synafex contact channels. You can reach our support team directly at our support page or via email for any inquiries regarding billing, legal compliance, or service status.