Detailed Features List
Everything your business needs to automate customer interactions, support, and marketing campaigns in one unified dashboard.
Hubspot & Zoho integration with WhatsApp
Synafex's CRM integrations with WhatsApp allow businesses to seamlessly save client records, which includes designations, names, contact numbers, commitments, and other documents directly through WhatsApp.
Broadcasting Messages
WhatsApp Broadcast on Synafex allows users to send messages, pictures, documents, videos, or templates to multiple users simultaneously, all with the ability to maintain a separate communication channel to receive responses.
AI Customer Support
Deploy intelligent generative AI models trained on custom files (PDFs, docs) and websites. The AI answers customer questions instantly and performs preliminary qualifying interviews round-the-clock.
Live Chat shared Dashboard
A collaborative, shared workspace dashboard allowing support agents to coordinate and monitor ongoing chat sessions. Track user phone records and logs easily in one multi-agent interface.
AI Human Handover
Automatic routing triggers the moment a customer requests live operator assistance, or when the query complexity crosses thresholds, transferring the chat to active team members seamlessly.
Visual Workflow Builder
Configure complex customer interaction flows, forms data validation fields, and follow-up templates inside an interactive no-code visual node scripting canvas builder.